Set up the products your shop needs.
Check your devices and connections, bring across your menu, and pair your equipment. Test an order before your first service.
Three common ways in.
Most shops start from one of these. Each one tells you which products to look at first.
Add a kitchen screen, keep your till
Connect your supported POS and your counter orders appear on the Kitchen screen next to delivery and kiosk orders. Move to the Register later if you want, or never.
Kitchen details →Bring delivery onto one screen
Connect Otter and your Uber Eats, DoorDash and Menulog orders land in one list, with one place to mark food ready and pause a storefront. You need your own Otter account.
The Otter connection is unofficial and beta. You need your own Otter account and subscription. Otter may interrupt or block the connection; keep Otter’s own tablet or website available as a fallback. Read the connection terms.
Delivery connection details →Start on the free tools
Register, Back Office and the Manager app have no monthly fee. Add the Kitchen screen, Kiosk and TV as the queue grows.
Register details →Check you have these.
You only need the items for the products you choose. Full hardware list.
- A supported device for each product: a tablet meeting the product-specific hardware guide for Register, Kitchen or Kiosk, any modern browser for Kitchen or Back Office, a TV with a modern browser or a Google TV for Screen
- A card reader or terminal where you take cards: a supported reader, iPad stand or terminal
- Your connected service logins if you want to import your menu and orders from a supported POS, or connect Otter for delivery orders from Uber Eats, DoorDash and Menulog
- A printer on your network or Bluetooth if you want kitchen tickets, labels or receipts
- Reliable internet in the shop. Card payments and new orders need a connection
Four steps, done from your own devices.
Choose your products and create your account
At app.servatto.com: your business, your first shop and an email. Add more shops whenever you like.
Connect supported services and check your menu
Connect your supported POS to bring your menu and orders across, or build the menu in the Back Office. Add your Otter login for delivery orders. This unofficial beta connection requires your own Otter subscription and may be blocked or interrupted; keep Otter available as a fallback. Pair a Zeller terminal if that's your reader.
Add your team
Name, mobile and a till PIN for each person, the shops they work at and what they can do.
Pair your devices and run a test order
Follow the product-specific setup steps in our download directory: Kitchen uses account sign-in, Register and Kiosk use pairing codes, and the Android Screen app shows a code to enter in the Back Office. For a TV browser, open the browser link from the location’s Screens panel. Then configure the printer. Then put a test order through from start to ready.
Before your first service
- A test order shows up in Kitchen and prints its ticket
- A card payment goes through on your reader or terminal, and a refund works
- Marking the order ready shows it on Screen
- Delivery orders arrive, if you connected Otter
Stuck on a step? Get setup help or read the Help Centre.
One business. Your shops. Shared everything.
Everything in Servatto belongs to your business, and each shop picks what it uses. That's why a change in one place shows up everywhere it should, and nowhere it shouldn't.
One menu
Items, sizes and options are shared by the till, the kiosk and the kitchen. Each shop can have its own prices, its own "not sold here", and its own sold-out list.
One team
A person has one PIN, one Crew login and one rate, and works at the shops you choose. Their clock-ins become timecards in the Back Office.
One order history
Every order from every channel lands in one place, so one set of reports covers every channel.
One customer list
Customers are known by their phone number, with one Rewards balance across the counter, the kiosk and your website.
Devices per shop
Tills, kitchen screens, kiosks, TVs and printers each belong to a shop. The Back Office shows which ones are online.
People see their part
Owners see everything. Managers see the shops they run. Staff see the kitchen screen and their own shifts, and nothing else.
Use the kit you already know.
We don't sell hardware and we don't lock you to a brand. Here's what each part runs on.
An Android tablet
Register can be installed on Android 9, but supported use requires Android 10 or newer. Register: minimum Android 10 and 4 GB RAM; recommended Android 12 or newer, 6 GB or more RAM and a 10.9 to 13 inch display (1920 × 1200 or better). Detailed Register hardware guide. Other apps have their own hardware requirements. A second screen over USB-C to HDMI if you want a customer display. The iPad version is in App Store review; a Chrome till on your PC is in early release.
Your reader or terminal
A supported card reader, iPad stand or terminal. Several Register tills can share one Zeller terminal. Your payment provider charges its own processing fees.
A tablet or any browser
An Android tablet on the bench, or any screen with a web browser. Or show the board inside the Register.
The printer you have
Receipt printers on Wi-Fi, network or Bluetooth: Epson, Star and most ESC/POS models. Zebra and Rongta label printers. Cash drawers that open from the printer.
An Android tablet
On a stand at the counter, with a supported card terminal beside it.
A TV
A smart TV with a modern web browser, or a Google TV running our Screen app. Check your TV's browser with a free trial first. Nothing extra to buy from us.
Their own phones
Manager: iPhone on the App Store, Android in testing. Crew: rolling out on iPhone and Android. Staff sign in with their mobile number and a code by text.
Any browser
On a laptop, a tablet or your phone. Nothing to install.
Optional
For scanning products and customers' Rewards cards from Apple or Google Wallet at the Register.
It keeps going when Friday night gets messy.
The internet drops
The Register keeps taking cash and running tabs, and staff can still sign in and clock in with their PIN. Every sale is saved on the tablet first and syncs when you're back. Card payments need a connection. The kitchen screen keeps the orders it already has.
A payment goes wrong
Every card payment carries one ID from tap to receipt, so retrying after a dropout doesn't start a second charge, and an approved payment is picked up when the till restarts. With Zeller, tills sharing a terminal take turns, and a second charge is flagged straight away for a refund.
Your subscription payment fails
Access continues while payment is being retried. Check the notice in the Back Office and update your card in Billing. If the subscription remains unpaid or ends, the account can become read-only, including changes in free products. You can still sign in, view history and sort billing.
Core hosting in Sydney
Our core servers and database are in Sydney. Service providers may process information overseas. See our Privacy Policy for details.
Locked down by default
Encrypted in transit, on encrypted managed databases. Your connected service logins are encrypted before they're stored. Staff-only logins can't open the Back Office.
Updates without visits
Screen and Back Office update themselves in the browser. Kiosk updates from its staff panel with one tap, and the Register tells you when there's a new version. We run each release in our own cafés first.
A real person answers.
Email us and a person who knows kitchens will reply. No ticket queue, no chatbot.
- Free for 14 dayson Kitchen, Kiosk and Screen. No card to start. Add one before day 15 to keep them running.
- Cancel any timeCancel in Settings → Billing. After the subscription ends, the account can become read-only, including changes in free products. Trial and billing details.
- Your data is yoursExport your customers and timecards as CSV whenever you like.